PRIVACY POLICY

Private Estate Concierge
Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. INTRODUCTION

Private Estate Concierge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.privateestateconcierge.com or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Fill out contact forms on our website
Request information about our services
Subscribe to our newsletter
Communicate with us via email, phone, or WhatsApp
Engage our property care services

This information may include:

Full name
Email address
Phone number
Property address and details
Property ownership information
Communication preferences
Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website
Date and time of visit

This information is collected through cookies and similar tracking technologies.

2.3 Information Collected During Service Delivery

When you engage our property care services, we may collect:

Property access codes and security information
Keys and access credentials
Property condition reports and photographs
Maintenance and repair records
Vendor and contractor information
Financial information related to bill payments (if authorized)
Emergency contact information

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

3.1 Service Delivery

Provide, maintain, and improve our property care services
Conduct property inspections and maintenance
Coordinate with vendors and contractors on your behalf
Manage emergency responses
Process bill payments (if authorized)
Prepare and send property reports

3.2 Communication

Respond to your inquiries and requests
Send you service updates and property reports
Provide customer support
Send administrative information, such as changes to our terms or policies

3.3 Business Operations

Analyze usage patterns to improve our website and services
Detect, prevent, and address technical issues or security threats
Comply with legal obligations
Enforce our terms and conditions

3.4 Marketing (With Your Consent)

Send you newsletters and promotional materials about our services
Inform you about special offers or new services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

Website hosting providers
Email service providers
Payment processors (if applicable)
Cloud storage providers

These service providers are contractually obligated to use your information only as necessary to provide services to us and to protect your information.

4.2 Vendors and Contractors

With your authorization, we may share necessary property information with:

Garden maintenance services
Pool cleaning services
Cleaning companies
Repair and maintenance contractors
Security companies

We share only the minimum information necessary for these vendors to perform their services.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Legal process (court orders, subpoenas)
Requests from government authorities
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the acquiring entity. We will notify you of any such change via email or prominent notice on our website.

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

Secure servers and encrypted data transmission (SSL/TLS)
Access controls and authentication procedures
Regular security assessments
Employee training on data protection
Secure storage of physical documents and keys
Non-disclosure agreements with all team members

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active clients: Information retained for the duration of our service relationship
Former clients: Information retained for 7 years after service termination (for legal and accounting purposes)
Inquiry contacts: Information retained for 2 years, then deleted if no service relationship established
Marketing contacts: Information retained until you unsubscribe

Property-related documents (inspection reports, photos, maintenance records) may be retained longer if required by legal or contractual obligations.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of this information in a structured, commonly used format.

7.2 Correction

You have the right to request correction of any inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., records we must retain for legal compliance).

7.4 Restriction

You have the right to request restriction of processing of your personal information in certain circumstances.

7.5 Objection

You have the right to object to our processing of your personal information for direct marketing purposes.

7.6 Withdrawal of Consent

If we process your information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@privateestateconcierge.com. We will respond to your request within 30 days.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and analyze website traffic.

8.2 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly (e.g., security, network management)

Analytics Cookies: Help us understand how visitors use our website (Google Analytics)

Functional Cookies: Remember your preferences and settings

Marketing Cookies: Track your visit across websites to display relevant advertisements (if applicable)

8.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

View and delete cookies
Block third-party cookies
Block all cookies
Delete all cookies when you close your browser

Note that disabling cookies may affect the functionality of our website.

For more information about cookies, visit www.allaboutcookies.org

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., social media platforms, service providers). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it immediately.

11. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and stored on servers located outside your country of residence, including in the European Union (Spain). We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

12. GDPR COMPLIANCE (For EU Residents)

If you are a resident of the European Union, we process your personal information in compliance with the General Data Protection Regulation (GDPR).

Legal Basis for Processing:

Contract performance: To provide our property care services
Legitimate interests: To improve our services and communicate with you
Legal obligation: To comply with applicable laws
Consent: For marketing communications (you may withdraw at any time)

Your GDPR Rights:

You have all rights listed in Section 7, plus:

The right to lodge a complaint with your local data protection authority
The right to data portability in a machine-readable format

Data Protection Officer:

For GDPR-related inquiries, contact: info@privateestateconcierge.com

13. CALIFORNIA PRIVACY RIGHTS (For California Residents)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know:

You can request information about the categories and specific pieces of personal information we have collected, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete:

You can request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out:

We do not sell your personal information. If this changes, we will update this policy and provide opt-out mechanisms.

Right to Non-Discrimination:

We will not discriminate against you for exercising your privacy rights.

To exercise your California privacy rights, contact us at info@privateestateconcierge.com or call +34 667 31 68 68.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website
Updating the "Last Updated" date at the top of this policy
Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated policy.

15. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Private Estate Concierge

Email: info@privateestateconcierge.com
Phone: +34 667 31 68 68
Address: 29660 Marbella, Málaga, Spain

Response Time: We aim to respond to all privacy-related inquiries within 30 days.

16. CONSENT

By using our website or services, you consent to our Privacy Policy and agree to its terms.

Last Updated: January 1, 2025